If you need help with a PIFRA/FABS service, use the contact assigned to your specific problem. The official FABS website currently provides separate help desks for salary-slip issues and Online Billing Solution (SEHAL) problems.
Quick Contact Information
| Issue | Official Contact | Purpose | Last Verified |
|---|---|---|---|
| Salary slip issue | 051-9107248 | E-Slip / salary-slip help | Sep 17, 2026 |
| Salary-slip email | fabs@cga.gov.pk | Salary-slip support | Sep 17, 2026 |
| Salary Slip Help Desk | unsubscribe@pifra.gov.pk | Salary-slip-related issues | Sep 17, 2026 |
| Online Billing / SEHAL | 051-9107209 | Online billing technical help | Sep 17, 2026 |
| Online billing email | olbshelp@cga.gov.pk | SEHAL / online bill support | Sep 17, 2026 |
| FABS office | Second Floor, AGPR Building, G-8/4, Islamabad | FABS Directorate | Sep 17, 2026 |
These contacts are currently published by the official Financial Accounting & Budgeting System website.
PIFRA Salary Slip Help
For a problem related to PIFRA/FABS salary slips, FABS currently lists:
Phone: 051-9107248
Email: fabs@cga.gov.pk
The FABS Salary Slip Help Desk section also publishes:
Use salary-slip support for problems such as:
- E-Slip not received
- salary-slip registration issue
- registered email problem
- salary-slip service not working
- questions about electronic salary-slip delivery
If your main problem is that an expected E-Slip has not arrived, read our PIFRA Salary Slip Not Received guide before contacting support.
Do not use the online-billing helpline for a salary-slip problem unless FABS specifically directs you there.
Online Bill Status and SEHAL Help
For Online Billing Solution (SEHAL) issues, FABS currently provides a separate help desk:
Phone: 051-9107209
Email: olbshelp@cga.gov.pk
This contact is intended for issues connected with the Online Billing Solution.
CGA describes SEHAL as its online billing system for electronic bill submission and processing within the government financial system.
If you only want to check the current status of a submitted claim, first read our PIFRA Bill Status guide. A problem with the actual processing of a claim may also need to be handled by the relevant DDO, AGPR, Accountant General or District Accounts Office.
FABS Office Address
The official FABS website currently lists its office as:
FABS Directorate
Second Floor, AGPR Building
G-8/4, Islamabad, Pakistan
This is the address published for the FABS Directorate.
The broader Controller General of Accounts head office is separately located at the CGA Complex, G-5/2, Islamabad. CGA currently publishes its general exchange numbers as 051-9201327 and 051-9201328.
For ordinary salary-slip or SEHAL questions, however, use the dedicated FABS help numbers first rather than the general CGA exchange.
Which Contact Should You Use?
Use the contact that matches the problem.
Salary Slip Not Received
Call:
051-9107248
or email:
You can also use the salary-slip help desk address:
Salary Slip Registration Problem
Use the same FABS salary-slip support:
051-9107248
If you are still trying to register, first read our PIFRA Salary Slip Registration guide.
Online Billing / SEHAL Technical Problem
Use:
051-9107209
Bill Status or Payment Claim Problem
Start with the correct official bill-tracking service.
If the problem is with the online billing system itself, use the SEHAL help desk. If the claim has an objection, processing delay or accounting issue, your DDO or the relevant AG/AGPR/DAO may be the correct office.
DDO Budget Problem
Do not assume the salary-slip or online-billing help desk handles every DDO Budget/BER issue.
For incorrect departmental budget or expenditure information, first verify the DDO Code, financial year and records with your accounts/DDO branch.
Information to Keep Ready Before Calling
Explain the problem clearly and keep the relevant information available.
For a salary-slip issue, useful details may include:
- your name
- department
- employee/personnel number, if support asks for it
- registered email address
- month of the missing salary slip
- exact error message, if any
For an online billing issue, keep the relevant:
- department/DDO information
- token or bill reference
- error message
- date when the issue occurred
Only provide personal or departmental information when it is genuinely needed through an official channel.
Never Share Your Password or OTP
A legitimate support conversation should not require you to give an unknown caller your:
- email password
- bank PIN
- OTP
- government system password
- ATM information
If someone calls you claiming to be PIFRA/FABS and asks for such credentials, do not provide them.
Contact Number Not Responding
If the official number does not answer immediately, do not assume it has changed.
You can:
- Check the current FABS website to make sure the number is still listed.
- Use the official email for the relevant issue.
- Contact the relevant departmental accounts office if the problem concerns a particular payroll or bill record.
- Try the official help number again later.
The FABS public page currently lists the telephone numbers and emails above but does not publish specific help-desk operating hours alongside them.
For that reason, this guide does not claim that the helpline operates during any particular hours.
Important Safety Warning
pifra.pakword.com is not the PIFRA or FABS government helpline.
This website provides independent guidance only.
Do not post sensitive information in comments, including:
- CNIC
- employee number
- full salary slip
- payroll credentials
- email password
- OTP
- bank account details
- government system password
Use official government contacts when account-specific information is required.
Also remember that a website or phone caller using the word PIFRA is not automatically connected with the Government of Pakistan.
Frequently Asked Questions
What is the PIFRA salary-slip contact number?
The official FABS website currently lists 051-9107248 for salary-slip-related issues.
What is the official FABS salary-slip email?
FABS currently lists fabs@cga.gov.pk for salary-slip issues. Its Salary Slip Help Desk section also lists unsubscribe@pifra.gov.pk.
What is the PIFRA online bill helpline number?
For Online Billing Solution (SEHAL) issues, FABS currently lists 051-9107209.
What is the FABS online billing email?
The current official email for Online Billing Solution issues is olbshelp@cga.gov.pk.
Where is the FABS office?
FABS currently lists its Directorate at Second Floor, AGPR Building, G-8/4, Islamabad, Pakistan.
Are the salary-slip and online-billing helplines the same?
No. FABS currently publishes separate contacts. Salary-slip issues use 051-9107248, while Online Billing Solution issues use 051-9107209.
